Of late there has been an
urgency or should I say evolved need to see
Business Process as a resource just like human resource and other resources applicable in an organization. And because of this evolution to see Business Process as a resource there is a continuous need to manage it just like any other resource.
With changing influence of technology into business there were concepts like ERP which started gaining popularity. However, initially these efforts did not enjoy the success because they focused on
department or
functional areas of business. The myopia they struggled with was that they failed to understand that such efforts will provide multitude of success if the pattern to implement them was
process oriented. However, on a larger perspective it also gave an insight that business should be looked from the criticality of
process driven rather than
function driven. The problem with a function driven approach is that it looks at the business from an in-house perspective. But as we all know that the success of any business today is driven by customers and hence the approach that the business should take today should be
process driven. The process that focuses on customer satisfaction.
As a result of this advancement in the way the Business is starting to take advantages of process driven approach we see many companies (esp service-oriented) to boast about being 100%
process oriented. Airtel, makes such a claim. I carefully used
es service oriented. This is not to take anything away from manufacturing intensive firms' claim of being process intensive. However, there can be an eternal debate about how many of manufacturing firms have functions which are product oriented rather than service oriented.
We are now starting to see that companies are becoming more and more
process oriented, but not many of them have reached a stage where they can brag about being
process centric.
Let me briefly give theoretical elements involved in Business Process.
I think this should be it before I completely talk about my learnings of 4 hours today.